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For items over £40, we recommend using a 2nd class Signed For service. For returning items under £40 in value, 2nd class post with a proof of postage will be fine. We always recommend keeping proof of postage, as we cannot be held responsible if return items are lost in transit.

Posting goods back to us: We will ask you to return the goods in their original condition with their original packaging and tags.

What to do: To initiate a refund or exchange, please email us It will help us process your return faster if you include your receipt number (you can find this on the paperwork attached to the front of your parcel, or in your order confirmation email) and a photograph of the item if it is faulty.

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Buyer Remorse: If you have changed your mind about an item you bought, you are entitled to an exchange, or a full money refund, excluding postage and return postage.Damaged Items: When goods are received in a faulty condition, the customer is entitled to a replacement product, or a full money refund, including postage and return postage.No refunds/exchanges after 14 days of delivery.

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Standard delivery for vouchers is free, unless you choose to upgrade your postage (for example, to Next Day Delivery) or if you purchase them with other items subject to a delivery charge. You can purchase gift vouchers for The Shop That Must Not Be Named which can be spent both in store and on our website. Goods over $20 may also face customs duties.Īustralia: Goods over $1000 may face customs duties. USA: Goods over $800 may face customs duties.Ĭanada: Goods may be subject to a local GST charge. Goods over €150 are charged VAT and may also face customs duties. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.Įurope: Goods of €22 to €150 may be subject to a local VAT charge. The amount of customs duty and VAT to be paid will be assessed at the point of entry of the destination country. From January 1st 2021 this includes customers in Europe. International customers may have to pay additional customs and VAT charges which are not included in the total price displayed at checkout. Similarly, some of the smaller and lighter items we sell may cost less to post in which case we will issue a partial postage refund once your order is on its way. Should you not wish to pay this surcharge we will refund your payment in full and cancel your order. In this case we will contact you and offer you a postage surcharge to meet the cost of shipping your order. Sometimes the standard delivery charges set out above will prove insufficient for especially bulky/heavy parcels. You will be made aware of this during the checkout process. If applicable, this is mentioned in the item description. **Some of the items we offer for sale are excluded from standard delivery charges. International Deliveryĭelivery to the Rest of the World costs from £24.99**.Īll international deliveries come with tracking and require a signature upon receipt.

*Some of the items we offer for sale are excluded from our standard delivery charges. All Next Day orders placed on weekends will be delivered on Tuesday. Next Day Delivery cannot be guaranteed on Saturdays.

Orders must be placed before 12pm, Monday to Friday only, excluding Bank Holidays. Next Day Delivery (UK Mainland ONLY) costs £6.95 for Cards and £9.95 for Small-Medium Parcels*. Standard Delivery on orders over £40 is free* and takes around 3-5 working days. Orders are usually processed within 1-2 days and delivery usually takes 3-5 working days. Standard Delivery on orders under £40 costs £1.50* for Cards and £3.95* for Small-Medium Parcels. Once your order has been picked we will contact you to let you know it is ready for you to pick up. If you would like to collect your order from our shop in York, select the 'Click & Collect' delivery option at checkout. UK Next Day Orders - Wednesday 20th DecemberĪfter these dates we will continue to post out orders as fast as possible, but we cannot promise delivery in time for Christmas! Collection (in York) UK Standard Orders - Sunday 17th December International Orders - Wednesday 13th December Last Recommended Order Dates for Christmas Delivery

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